Code of Conduct

Code of Conduct of the Association of Czech Translation Agencies 

Please read this ACTA Code of Conduct, by which all Association members voluntarily undertake to respect the ethical aspects of their business and guarantee their clients quality and a responsible approach.

The Association of Czech Translation Agencies (ACTA) is a professional association of language service providers. The Association members guarantee clients quality and a responsible approach while respecting the ethical aspects of their business. 

In the long term we strive to respect ethical principles in the language service industry. We pride ourselves on the fact that our members deliver professional and premium language services while taking a responsible approach to their clients and their own internal teams.

All Association members voluntarily undertake to comply with the Code of Conduct: 

  1. We always provide our clients with credible and up-to-date information.
  2. We respond to questions, inquiries and requests as soon as possible and without unnecessary delays.
  3. We make sure that the presentation of our services and our price quotations are transparent and not misleading to our customers.
  4. Meeting agreed deadlines is of key importance to us. We immediately inform customers of any unforeseen events.
  5. We always perform consistent and clearly defined quality control procedures.
  6. We only use the services of language professionals with the necessary qualifications and experience for the job in question.
  7. We deal with customer complaints and keep records of them using clearly defined procedures.
  8. We regularly contact our customers to check their satisfaction with our services. We always respond to this feedback and take it into account.
  9. All our customers’ resources are treated as absolutely confidential. We take all measures to ensure that such resources are never shared with any unauthorized persons.
  10. We comply with applicable laws and regulations. We respect the rules and standards that are common in the translation industry. We respect basic ethical principles.